This policy applies to subscription products purchased on tryelviro.com. Some products are available as one-time purchases and are not subject to this policy.
1. HOW SUBSCRIPTIONS WORK
When you purchase a subscription product, your chosen item will be automatically sent and billed every 30 days from your original purchase date. Your subscription continues until you cancel. You are in full control and may cancel at any time.
2. CANCELLING YOUR SUBSCRIPTION
You may cancel your subscription at any time. To avoid being charged for your next renewal, cancellation must be submitted at least 48 hours before your next renewal date.
Cancel via either of these options:
- Online: tryelviro.com/a/subscriptions/login
- Email: support@tryelviro.com
If a renewal charge occurs and you wish to cancel, we will issue a full refund provided your order has not yet been shipped. Once an order has shipped, our standard return policy applies.
4. PAUSING OR SKIPPING A DELIVERY
Not ready for your next order? You can pause your subscription or skip an upcoming delivery at any time through your subscription portal or by contacting our support team. Pause and skip requests must be submitted at least 48 hours before your next renewal date to take effect.
You can update your delivery address at any time via the subscription portal. Address changes must be submitted before your order is processed to take effect on the upcoming shipment. We are not responsible for orders delivered to an outdated address if a change was not submitted in time. Please contact us at support@tryelviro.com if you need urgent assistance.
If a payment fails, we will automatically retry your payment method up to 10 times, every 3 days. If all 10 attempts are unsuccessful, your subscription will be automatically cancelled. To avoid interruption, please ensure your payment details are up to date in your subscription portal.
Questions about your subscription? Reach us at support@tryelviro.com or manage your subscription directly at tryelviro.com/a/subscriptions/login.
